Shipping & Return Policy
Gift Certificate Shipping Policy:
milk + honey offers handwritten spa gift certificates sent via First-Class Mail through USPS by our Reservations Team. You will receive and emailed confirmation when the order is placed and again when your order has been processed. All orders are processed within 2 business days (excluding weekends and holidays). Once your order has been dropped off at a USPS location, you can expect your order within 7-10 business days. Please note: All gift certificate orders offer free shipping and are unable to include tracking.
Once your order has been fulfilled, you may email us at reservations@milkandhoney.
com or call us at 844-645-5772 to request a PDF copy if you need a digital version delivered immediately. Please be prepared with your online order number so we can best assist you. All gift certificates for milk + honey can be redeemed at any location and the dollar amount does not expire. For more information about m+h gift certificates please visit: https://milkandhoney. com/pages/faq
In Store Pick up:
Please give us a call at 844-645-5772 if you'd like to process your order over the phone and set it for pick-up at any of our locations.
Product Gift Card or Spa Gift Certificate:
Product Gift Cards are only redeemable for product purchases on our website. Spa Gift Certificates are only redeemable at our spa and salon locations. If you need assistance transferring the balance of a Product Gift Card to a Spa Gift Certificate for location redemption, please contact Order Support by emailing ordersupport@
milkandhoney.com or by calling 512.949.3652.
Returns Policymilk + honey accepts MasterCard, Visa, American Express, and Discover.
- Services: If you are not completely satisfied with your service, please contact a manager to discuss your experience at firstname.lastname@example.org.
- Products: Once the purchase is located and confirmed in our system, unused and unopened items may be returned within 30 days of the original purchase for a full refund to the original method of payment. If your purchase was made more than 30 days prior, please contact a manager to discuss your options at email@example.com.
- Gift Certificates: Once the purchase is located and confirmed in our system, a gift certificate may be returned for remaining balance to the original payment method. If a bonus gift certificate was awarded in conjunction with the original gift certificate purchase, the bonus gift certificate will need to be returned as well.