How do I buy gift certificates?
- Gift certificates can be purchased online right here on this site — here is a good starting place.
- Purchase an Instant Gift Certificate, which can be emailed or printed upon purchase.
- milk + honey gift certificates may be purchased in person at all of our locations: 2nd Street District, Hill Country Galleria, Arboretum Market, South Lamar, River Oaks, Clearfork, and Brentwood.
- Call us at 844.645.5772 to purchase gift certificates over the phone.
How long does it take for gift certificates to arrive in the mail?
Gift certificates are shipped through First Class Mail. They usually arrive in three to four days to Austin and Houston addresses. During the holiday season, shipping times may be a little longer.
Gift certificate orders placed before 12:00 p.m. CST are typically shipped the same day. Please call 844.645.5772 or email firstname.lastname@example.org if you have any questions about shipping, would like an order to be held at the spa for pickup, or if you need any other assistance.
How much do you charge for shipping?
We offer complimentary USPS standard domestic shipping for all gift certificate purchases. In addition, we offer an overnight shipping option for a flat fee of $25.
Do you ship internationally?
For international shipping options, please call 844.645.5772 to discuss your options and fees.
Where are gift certificates redeemable?
Gift certificates are valid and redeemable at any milk + honey location for services and products. As of now, gift certificates may not be used for redemption on shop.milkandhoneyspa.com or milkandhoney.com.
Can I have a gift certificate sent to a friend?
Yes. When you put an item into the shopping cart, the shopping cart will have a checkbox that states: “This purchase is a gift and I would like to ship it to the following person:” Click this checkbox and fill in the other boxes to include their address, a short message, and any shipping instructions.
What is prepaid gratuity?
For gift certificates for specific treatments, you have the option of prepaying gratuity so the gift certificate recipient doesn’t have to worry about paying a gratuity. Like all gratuities, this is optional. We will indicate on the gift certificate that you prepaid the gratuity.
Do you charge sales tax?
Gift certificates and treatment series are not taxable, so no sales tax is charged on them.
How do you handle returns?
Products: Once the purchase is located and confirmed in our system, unused and unopened items may be returned within 30 days of the original purchase for a full refund to the original method of payment. If your purchase was made more than 30 days prior or has been opened/used, please contact a manager to discuss your options at email@example.com.
Gift Certificates: Once the purchase is located and confirmed in our system, a gift certificate may be returned for remaining balance to the original payment method. If a bonus gift certificate was awarded in conjunction with the original gift certificate purchase, the bonus gift certificate will need to be returned as well.
When will my order arrive?
Gift certificates are shipped within one business day of purchase via USPS standard shipping and typically arrive 4 to 5 days after shipping. We also offer Instant Gift Certificates which are available for immediate printing or emailing.
Do gift certificates expire?
A gift card to milk + honey never expires — but we hope you don’t wait too long to trade that piece of paper in for some well-deserved TLC! If you have an older version of our gift certificate with an expiration date, all you need to do is let us know when you schedule your visit to the spa and bring it with you. We’ll take care of the rest!