How do I buy gift certificates?
Gift certificates can be purchased online in many denominations and for our most popular treatments. Gift certificates can also be purchased in person at all of our locations: 2nd Street District, Hill Country Galleria, Arboretum Market, South Lamar, and River Oaks. You may also call us at 512.236.1115 (Austin) or 713.231.0250 (Houston) to purchase gift certificates over the phone.
How long does it take for gift certificates to arrive in the mail?
Gift certificates are shipped through First Class Mail. They usually arrive in three to four days to Austin and Houston addresses. Gift certificate orders placed before 12:00 p.m. CST are typically shipped the same day. Feel free to call 512.236.1115 (Austin) or 713.231.0250 (Houston) if you have any questions about shipping, would like an order to be held at the spa for pickup, or if you need any other assistance.
How much do you charge for shipping?
Gift certificates = free.
milk + honey products = flat $5 fee
Product orders of $50+ = free
Do you ship internationally?
Please call our concierge at 512.236.1115 (Austin) or 713.231.0250 (Houston) to discuss international shipping options.
Where are gift certificates redeemable?
Gift certificates are redeemable at any milk + honey location for services and products. As of now, gift certificates may not be used for redemption on our online store.
Can I have a gift certificate or product sent to a friend?
Yes. When you put an item into the shopping cart, the shopping cart will have a checkbox that states: “This purchase is a gift and I would like to ship it to the following person:” Click this checkbox and fill in the other boxes to include their address, a short message, and any shipping instructions.
What is prepaid gratuity?
For gift certificates for specific treatments, you have the option of prepaying gratuity so the gift certificate recipient doesn’t have to worry about paying a gratuity. Like all gratuities, this is optional. We will indicate on the gift certificate that you prepaid the gratuity.
Do you charge sales tax?
Gift certificates and treatment series are not taxable, so no sales tax is charged on them. All other products have sales tax included in the price.
How do you handle returns?
Products: Once the purchase is located and confirmed in our system, unused and unopened items may be returned within 30 days of the original purchase for a full refund to the original method of payment. If your purchase was made more than 30 days prior or has been opened/used, please contact a manager to discuss your options at email@example.com.
Gift Certificates: Once the purchase is located and confirmed in our system, a gift certificate may be returned for remaining balance to the original payment method. If a bonus gift certificate was awarded in conjunction with the original gift certificate purchase, the bonus gift certificate will need to be returned as well.
When will my order arrive?
Gift certificates are shipped within one business day of purchase, though US mail and typically arrive 4-5 days after shipping. We also offer Instant Gift Certificates which are available for immediate printing or emailing.
All other product orders are shipped via UPS Ground, except orders which have requested expedited delivery (additional charge will apply).
Do gift certificates expire?
A gift card to milk + honey never expires! But we still hope you don’t wait to trade that piece of paper in for some well-deserved TLC. If you have an older version of our gift certificate with an expiration date, all you need to do is let us know when you schedule your visit to the spa and bring it with you. We’ll take care of the rest!