milk money membership FAQ
WHAT IS THE MILK MONEY MEMBERSHIP PROGRAM?
The milk money program provides our most loyal customers with discounts on all of your favorite services and allows you the freedom to try new ones.
HOW LONG ARE YOU COMMITTED TO THE PROGRAM?
Depending on the milk money gift certificate purchased customers either be enrolled 6-months or 12-months. Client's may cancel their membership at any time after three months (three payments.) If you cancel and have a balance in your bank you will be able to use the remaining milk money towards products or services. However, you will not be eligible for the membership discounts.
HOW IS THIS DIFFERENT FROM A TRADITIONAL MEMBERSHIP PROGRAM?
Traditional spa membership programs are “use it or lose it” – so you might get a subscription for a facial, but if you don’t use it within a given month, you’re out of luck. This program allows you to prepay for your services, receive a discount on all services, products, and share your discounts with friends.
WHAT HAPPENS WHEN THE MEMBERSHIP PURCHASED IS OVER?
The customer who purchased the gift certificate for someone else will not continue to pay for the membership once the 6-months or 12-months are completed.
HOW WILL SOMEONE REDEEM THEIR MEMBERSHIP WITH THE GIFT CERTIFICATE?
To redeem a membership the guest will book their first appointment online or call our reservations team. During their visit they will check out using their gift certificate and the concierge will sign them up and their membership will begin.
CAN MILK MONEY BE USED AT ANY LOCATION?
Yes. You may use milk money credit at any of our milk + honey locations.
IS THERE A MONTHLY FEE?
No. Each month your milk money deposit will be deposited into your account and the full amount of the deposit will be yours to use towards products or services.
CAN YOU USE MULTIPLE DISCOUNTS?
The membership discounts cannot be combined with any other discounts, however if there is another discount being offered, you can decide to use that discount instead of your membership discount. If you purchase a series of services that are collectively discounted below our normal price, you may not additionally apply your membership discount to that series, however you can use your milk money funds to purchase that series.